ZenSix Hosting - Terms of Service

Billing Policy

All payments for services provided by ZenSix are due on the due date and no later. All billing cycles start on the day you signed up for service and renew on that same day each month, quarter, or year, depending on your plan. Any service with an invoice more than 24 hours past due will be suspended immediately. All clients are responsible for knowing their due date. Not receiving an e-mail invoice is not an excuse for late payment. Your due date can easily be found by logging into the client area.

Shared Hosting Policy: Any account that has an overdue invoice past 24 hours will have their service suspended. Any shared hosting account with an invoice more than 7 days past due will have their account terminated and all data will be lost.

VPS Policy: Any account that has an overdue invoice past 24 hours will have their service suspended. Any VPS account with an invoice more than 7 days past due will have their account terminated and all data will be lost.

Refunds: All new accounts are eligible for a refund at any time during the first seven days of service. After seven days, starting on the 8th day from payment, no refunds will be issued for any reason. All credits will be forfeited at the time of cancellation. Refunds may take 3-5 business days to be issued. The cost of an Softaculous license or DirectAdmin license is non-refundable. Clients who have their accounts suspended or terminated for violating the AUP are not entitled to a refund.

Chargebacks and Disputes: In the event of a chargeback or billing dispute, your account will be immediately suspended and you will lose all access to your data.

Cancelling Your Account: To cancel your account, simply log in to the billing area and click on "My Services". Once there, find the service you wish to cancel and click on the button that looks like this: - Scroll to the bottom of the page and click on the "Request Cancellation" button. Finally give a brief reason for your cancellation and select either an immediate cancellation or an end of billing period cancellation.

Acceptable Use Policy

SERVER ABUSE:

Attempting to cause harm to a ZenSix server, or any other server on the Internet using an account on ZenSix will result in immediate removal of that account.

ILLEGAL ACTIVITY:

In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material.

UNDESIRABLE CONTENT:

Certain types of content are not allowed on ZenSix. Below are things that are 100% not allowed:

* Content relating to hacking, cracking, warez
* IRC Scripts / Servers
* Proxy Sites
* CPU intensive scripts such as Minecraft servers and Bitcoin miners
* VNC Servers
* Both VPS and shared accounts are prohibited from sending mass e-mail, contact our support department for more information
* Scrappers and autoblogs
* Abusive Software
* Public File Servers
* Software/Audio/Video downloads may only be hosted if you are the writer and copyright owner of the software
* Anything that generates e-mail, blog, or forum spam

ADULT CONTENT:

We no longer allow any type of adult content on our servers. Both shared servers and vps nodes.

BULK EMAIL:

The use of our network to send bulk email whether opt-in or otherwise, and the use of bulk email to promote a site on our network is strictly forbidden. If any e-mail coming from your site gets an IP blacklisted, your account will be terminated.

MISUSE OF SYSTEM RESOURCES - Shared Hosting:

Including but not limited to employing applications which consume excessive CPU time, memory or storage space. Chat/IRC, web proxy and mailing list scripts are not allowed on our network under any circumstances. CGI based message forums which use flat file databases are often found to use excessive system resources, to avoid disappointment please use a PHP based message forum. WORDPRESS USERS: Any installation of Wordpress is required to have some sort of caching plugin installed. Not using a caching plugin can result in a suspension of that Wordpress installation.

VPS RESOURCE LIMITS:

(In most cases) All VPS servers are given an equal share of the host node's CPU. This means you will have access to all of the node's CPU cores. Any VPS using more than its fair share (a single core in most instances) will have their core access limited or receive a warning.

If you are unsure about content you intend to place on our network, please check with us first. We reserve the right to determine what constitutes acceptable use.

VPS BACKUP LIMITS:

The ability to take full server backups is available to VPS clients via the VPS control panel. Full backups require large amounts of CPU use and data transfer. For this reason we limit our free backup services to once per month. Any user who is found taking multiple backups in a 30 day period will have the backup feature suspended.